Shipping policy

Shipping Policy

We currently ship orders within Ireland and UK.
Our goal is to ensure a smooth and transparent delivery process. Below you can find the key details about how orders are prepared, shipped, and delivered.

Processing Time

All orders are prepared and dispatched within 1-2 business days after the order is placed.
Processing includes order verification, packing, and handover to the delivery carrier.
Orders are processed on business days only (Monday–Friday, excluding public holidays).

Delivery Time

After dispatch, delivery typically takes 5-7 business days, depending on your location and local carrier operations.
Estimated total delivery time in most cases is 6-9 business days from the date of order confirmation.
Please note that delivery times are estimates and may vary due to factors outside our control, such as weather conditions, peak periods, or carrier delays.

Shipping Carriers

We work with established and reliable delivery partners. Depending on destination and routing, shipments may be handled by carriers such as: DHL, an Post, Fastway, Nightline, TNT or other local courier and postal services.
The carrier is selected based on availability and delivery efficiency for your area.

Tracking

When available, tracking information is provided after the order has been dispatched.
If you do not receive tracking details within a few days after your order confirmation, please contact our support team and include your order number so we can assist you.

Delivery Notes

Please make sure your shipping address is entered correctly at checkout. Incorrect or incomplete address details may result in delivery delays.

CONTACT INFORMATION

Company Name: Lightsnest
Address: 5-7 Wong Chuk Yeung St, Fo Tan, Hong Kong
Email: info@lightsnest.com

Our work hours:
Monday – Friday : 8:00 AM - 6:00 PM ET
Saturday – Sunday: 10:00 AM - 4:00 PM ET

Average response time: within 24 hours